Refund policy

 

 

Print Up – Return & Refund Policy

At Print Up, we’re committed to producing high-quality custom prints for our customers. If you experience an issue with your order, please review the following guidelines.

How to Lodge a Return

If you believe your order is faulty, damaged, or incorrect, please contact us at hello@printup.com.au with the following details:

  • Date of purchase
  • Order number
  • Item(s) you would like to return
  • Reason for the return
  • A clear photo showing the fault or damage

Our team will review your request, and if it meets our policy conditions, we’ll organise a replacement or refund. In some cases, you may be required to return the original product.

What Can Be Returned

  • Only faulty, damaged, or misprinted items are eligible.
  • Orders cannot be altered or cancelled once placed, as they immediately enter production.
  • Returns must be lodged within 14 days of receiving your order.
  • Items showing obvious wear, damage, or makeup stains cannot be returned.
  • We do not accept returns or provide refunds for BYO/supplied garments, as these are printed entirely at the customer’s risk.

What Cannot Be Returned

We cannot accept returns or offer refunds for the following:

  • Change of mind
  • Incorrect garment size chosen by the customer (please use our size guides)
  • Errors in artwork, proofs, or details that were approved by the customer before production
  • Low-quality or non–print-ready artwork provided by the customer
  • Minor differences in print size, placement, or colour within industry tolerance (±2cm in placement/dimensions, and up to 5% variation in colour or garment size)
  • Delays caused by couriers or supplier stock shortages

Proof approval is final. Submitting payment for an order confirms that the proof has been reviewed and approved.

Order Cancellations

Because all orders are automatically processed through our system and garments are reserved with suppliers immediately:

  • Orders cannot be cancelled once paid.
  • If a cancellation is possible, a restocking/cancellation fee of $35.00 + GST per order will apply to cover supplier return costs.

Delivery Timeframes

We aim to produce and dispatch all orders quickly; however, production and delivery times may vary. Once an order is shipped, courier delays (Australia Post, StarTrack, or international carriers) are outside of our control.

  • Express delivery timeframes apply only within the Australia Post National Express Network.
  • For rural, regional, or international addresses, delivery times may be longer.

If you have a firm deadline, please contact us before placing your order so we can advise the best approach.

BYO & Supplied Garments

Customers who provide their own garments do so at their own risk.

  • If a print error occurs, Print Up cannot replace or reimburse supplied items.
  • If you choose this option, we recommend sending extra garments for testing purposes.

Care Instructions

To ensure longevity of your printed garments:

  • Cold wash, gentle cycle
  • Wash inside-out
  • Do not tumble dry
  • Dry in shade

Shrinkage or print damage caused by incorrect washing is not covered under our returns policy.

Important Notes

We cannot take responsibility for:

  • Spelling, grammar, or design errors supplied by the customer
  • Low-resolution or unsuitable artwork provided for printing
  • Colour variation of up to 5% between screen and print
  • Garment shrinkage from incorrect washing
  • Courier delays once dispatched to the correct address

All orders placed through our website, by phone, or via email are subject to this policy. Approving a proof, replying to an email with approval, or paying for an invoice constitutes full acceptance of the order details.

We want you to love your order. If you have any concerns, please contact us at hello@printup.com.au